ID: #25V011000
MFR: Chrysler (FCA US, LLC)
SYSTEM_COMPONENT
POWER TRAIN
EVENT_SUMMARY
Your 2017-2019 Jeep Cherokee's power transfer unit (PTU) might be damaged, which could affect the transmission and differential, leading to a loss of drive power and/or parking function.
RISK_ASSESSMENT
If this happens, you might lose control of your vehicle, which could lead to a crash or injury, especially if you're on a slope or stopped on an incline.
RESOLUTION_PROTOCOL
You can get this fixed for free at a dealership, where they'll update your drivetrain control module and PTU software, and replace the PTU if needed. You'll receive a letter with more information, and you can also contact FCA at 1-800-853-1403 for more details.