ID: #17V640000
MFR: Chrysler (FCA US LLC)
Component
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
What Happened
The active headrests in your vehicle are designed to protect you in a rear-end collision. However, a part called the occupant restraint controller might not work as intended, leaving your headrests unable to deploy.
Risk if Unfixed
If your headrests don't deploy in a rear-end crash, you're at a higher risk of injury to your head and neck. This could lead to serious harm, including concussions or even more severe injuries.
Free Fix
Your dealer will replace the faulty occupant restraint controller, free of charge. You'll receive a notification, and you should schedule the repair as soon as possible to ensure your safety.