ID: #12V525000
MFR: General Motors LLC
SYSTEM_COMPONENT
SEATS:MID/REAR ASSEMBLY
EVENT_SUMMARY
Your 2013 Cadillac XTS has a problem with the rear seat headrests. They might not stay in the upright position when you fold them forward.
RISK_ASSESSMENT
If you're in a crash and the headrest isn't in the right position, you might be more likely to hurt your neck.
RESOLUTION_PROTOCOL
General Motors will fix this for free by replacing the headrests. They'll notify you when it's time to bring your car to the dealership, and they'll take care of it at no cost to you.