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Arrange a VOLVO Recall Repair

Have your VIN ready. Ask an authorized dealer to confirm your vehicle is affected and whether the free repair is available.

NHTSA campaign: 26V671000 · OEM recall: R10396

Customer service number in this filing: 1-800-458-1552

Find a local authorized VOLVO dealer →

Bring your VIN and recall campaign number. Ask for a repair order confirming completed work. Check any do-not-drive or park-outside instructions in the original filing.

Original NHTSA repair instructions

Dealers will apply an adhesive to reinforce the head cushion attachment, free of charge. Owner notification letters are expected to be mailed November 30, 2026. Owners may contact Volvo Car’s customer service at 1-800-458-1552. Volvo Car’s number for this recall is R10396. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on October 9, 2026.