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Arrange a VOLKSWAGEN Recall Repair

Have your VIN ready. Ask an authorized dealer to confirm your vehicle is affected and whether the free repair is available.

NHTSA campaign: 02V136000

Customer service number in this filing: 1-800-822-8987

Official VOLKSWAGEN Recall & Service Page →

Find a local authorized VOLKSWAGEN dealer →

Bring your VIN and recall campaign number. Ask for a repair order confirming completed work. Check any do-not-drive or park-outside instructions in the original filing.

Original NHTSA repair instructions

OWNERS WILL BE SENT A NEW "SAFETY FIRST" BOOKLET THAT WILL CONTAIN CORRECTED USE INSTRUCTIONS. OWNER NOTIFICATION BEGAN NOVEMBER 30, 2002. OWNERS WHO DO NOT RECEIVE THE FREE BOOKLET WITHIN A REASONABLE TIME SHOULD CONTACT VWOA AT 1-800-822-8987.