Arrange a MERCEDES-BENZ Recall Repair

Have your VIN ready. Ask an authorized dealer to confirm your vehicle is affected and whether the free repair is available.

NHTSA campaign: 10V642000

Customer service number in this filing: 1-201-573-0600

Official MERCEDES-BENZ Recall & Service Page →

Find a local authorized MERCEDES-BENZ dealer →

Bring your VIN and recall campaign number. Ask for a repair order confirming completed work. Check any do-not-drive or park-outside instructions in the original filing.

Original NHTSA repair instructions

DEALERS WILL REPLACE THE EMERGENCY EXIT WINDOW IF NECESSARY FREE OF CHARGE. THE SAFETY RECALL BEGAN ON FEBRUARY 11, 2011. OWNERS MAY CONTACT SPRINTER AT 1-201-573-0600.