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Arrange a FORD Recall Repair

Have your VIN ready. Ask an authorized dealer to confirm your vehicle is affected and whether the free repair is available.

NHTSA campaign: 20V599000 · OEM recall: 20S57

Customer service number in this filing: 1-866-436-7332

Official FORD Recall & Service Page →

Find a local authorized FORD dealer →

Bring your VIN and recall campaign number. Ask for a repair order confirming completed work. Check any do-not-drive or park-outside instructions in the original filing.

Original NHTSA repair instructions

Ford will notify owners, and dealers will rebuild the rear axle as a Wide Track axle on vehicles already built. For remaining vehicles, body builders will be given the option to accept the base axle and build a different second unit body that meets Ford's specifications or have the rear axle rebuilt as a Wide Track axle, free of charge. An interim letter notifying owners of the safety risk was mailed on October 23, 2020. The recall began January 11, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S57.