Skip to main content

Arrange a FORD Recall Repair

Have your VIN ready. Ask an authorized dealer to confirm your vehicle is affected and whether the free repair is available.

NHTSA campaign: 12V318000

Customer service number in this filing: 1-866-436-7332

Official FORD Recall & Service Page →

Find a local authorized FORD dealer →

Bring your VIN and recall campaign number. Ask for a repair order confirming completed work. Check any do-not-drive or park-outside instructions in the original filing.

Original NHTSA repair instructions

FORD WILL NOTIFY OWNERS, AND DEALERS WILL REMOVE AND INSPECT THE WINDSHIELD FOR URETHANE ADHESION, AND REPLACE OR REINSTALL THE WINDSHIELD AS REQUIRED, FREE OF CHARGE. THE RECALL BEGAN ON JULY 31, 2012. OWNERS MAY CONTACT FORD AT 1-866-436-7332.