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Arrange a CADILLAC Recall Repair

Have your VIN ready. Ask an authorized dealer to confirm your vehicle is affected and whether the free repair is available.

NHTSA campaign: 23V367000 · OEM recall: N232404441

Customer service number in this filing: 1-800-458-8006

Official CADILLAC Recall & Service Page →

Find a local authorized CADILLAC dealer →

Bring your VIN and recall campaign number. Ask for a repair order confirming completed work. Check any do-not-drive or park-outside instructions in the original filing.

Original NHTSA repair instructions

Dealers will inspect and, if necessary, replace the high-voltage battery pack, free of charge. Letters explaining the safety risk were sent to owners January 5, 2024. Owner notification letters were mailed June 6, 2023. Owners may contact GM's Cadillac customer service at 1-800-458-8006 and the EV Concierge number: 1-833-HUMMER-EV (1-833-486-6373). GM's number for this recall is N232404441.