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Arrange a BMW Recall Repair

Have your VIN ready. Ask an authorized dealer to confirm your vehicle is affected and whether the free repair is available.

NHTSA campaign: 17V428000

Customer service number in this filing: 1-800-525-7417

Find a local authorized BMW dealer →

Bring your VIN and recall campaign number. Ask for a repair order confirming completed work. Check any do-not-drive or park-outside instructions in the original filing.

Original NHTSA repair instructions

BMW will notify owners, and dealers will repair the occupant detection mat to eliminate the possibility that it may crack, replacing it as necessary, free of charge. The recall began September 1, 2017. Owners may contact BMW customer service at 1-800-525-7417.